Grosvenor Casino Coventry Privacy Policy – How We Handle Personal Information

How Grosvenor Casino Coventry Privacy Policy Protects and Manages Your Information

Grosvenor Casino Coventry Privacy Policy explains how personal information can be handled when guests register, visit our venue, use membership services or communicate with us. Depending on the interaction, we may process information such as your name, age, date of birth, contact details, image and other details needed for identity or source-of-funds checks. We collect and retain information only where it is needed for relevant operational, service, security or regulatory purposes.

Information can also be created through your activity at the casino. Grosvenor Casino Coventry Privacy Policy covers membership records, account activity, transactions and communications with our team, while CCTV operates throughout casino premises and can capture images during a visit. These records can support account administration, payment processing, security, fraud prevention and regulatory requirements.

When digital services are used, additional technical information can be processed. This can include IP information, browser or device details, page interactions and cookies used to provide functionality, understand service use and manage appropriate preferences. Payment-related information and account activity may also be processed when a guest uses relevant digital or Grosvenor One features.

We use technical and organisational precautions intended to protect personal information against loss, misuse or unauthorised alteration. Information may be shared within the wider group or with selected service providers, advisers, verification agencies and authorities where this is necessary for the relevant purpose and permitted by applicable requirements. Access is managed according to the service and operational need.

We keep personal information for periods appropriate to the purpose for which it was collected and any continuing legal or regulatory requirements. Depending on the circumstances, individuals can request access to their information, ask for inaccurate information to be corrected, or request restriction, deletion or other available data rights. Marketing preferences can also be changed through the available account or customer-service controls.

Grosvenor Casino Coventry Privacy Policy – Types of Information We Handle

Data Type	Purpose	Protection Approach
Identity Information	Age, identity, risk and source-of-funds verification where required.	Controlled access and verification procedures
Contact Details	Account administration, service communication and selected marketing preferences.	Preference and access controls
Membership & Transactions	Managing Grosvenor One, payments, funds and eligible account services.	Account and security checks
CCTV Images	Venue safety, security, regulatory compliance and gaming integrity.	Restricted operational use
Technical Data	Digital functionality, security, analytics and service management.	Technical and organisational safeguards
Communication Preferences	Managing selected promotional and service communications.	Consent and preference controls

Frequently Asked Questions

Why does Grosvenor Casino Coventry Privacy Policy allow personal data to be collected?

We use personal information to manage customer accounts and services, verify identity and age, process transactions and maintain a safe, compliant casino environment. Different categories of information are processed according to the particular service or interaction involved.

Can I request changes to my personal information?

You can ask for access to personal information held about you and request correction of inaccurate details. Depending on the circumstances, additional rights can include restriction, deletion, objection and data portability, subject to requirements that may allow or require us to continue retaining certain records.